Data privacy

Privacy Policy

This privacy policy informs you as a user of our website and our offers about the nature, scope and purpose of the collection and use of personal data.

We expressly point out that data transmission on the Internet (e.g. when communicating via e-mail) has security gaps and cannot be completely protected from access by third parties.

This privacy policy is currently valid and has the status February 2021. Due to the further development of our website and offers or due to changed legal or regulatory requirements, it may become necessary to change this privacy policy. The current data protection declaration can be accessed and printed by you at any time on our website under

Responsible for data processing

The controller is:

URSAPHARM Arzneimittel GmbH
Industriestraße 35
66129 SaarbrückenGermany
Phone: +49 (0) 6805/9292-0
Fax: +49 (0) 6805/9292-88

Disclosure of data to third parties and third party providers

We comply with the legal requirements. Data is only passed on to third parties within the scope of the statutory provisions.

Data processing on our website

General Information

Integration of third-party services and content

We may use third-party services within our website to, for example, integrate external media, perform analyses, etc. This is always done on a legal basis, such as on the basis of our legitimate interests (e.g. our interest in the analysis, optimization and economical operation of our website) within the meaning of Art. 6 sec. 1 lit. f GDPR or – if this is necessary in individual cases – on the basis of your previously given consent pursuant to Article 6 sec. 1 lit. a GDPR.

Such services generally require that the third-party providers perceive the IP address of the users, since they could not send the corresponding content to the browser without the IP address. The IP address is required for the presentation of such content. We try to only use services whose respective providers only use the IP address for the delivery of the content. Some providers also use so-called “pixel tags” (invisible graphics, also known as “web beacons”) for statistical or marketing purposes. The “pixel tags” can be used to evaluate information such as visitor traffic on the pages of this website. The pseudonymous information may also be stored in cookies on the user’s device and may include, among other things, technical information about the browser and operating system, referring websites, visiting time and other information on the use of our online offer, as well as being linked to such information from other sources.

For more information on which services are actually used on this site and how data is processed within their framework, as well as the relevant legal basis, please refer to the explanations on the respective services in the further course of this data protection declaration.

Types of data processed

On our website, we collect and process inventory data (e.g. names, addresses), contact data (e.g. e-mail addresses, telephone numbers, fax numbers, postal address), usage data (e.g. websites visited, links clicked, interest in content, access times, access locations), content data (e.g. comments, text entries, photos, videos) and measurement and communication data (e.g. device information, browser information, IP addresses).

Categories of data subjects

The persons affected by the processing of personal data are all visitors and users of our website.

Purpose of processing

We collect and process the personal data of users of our website in order to communicate with and inform them (e.g., contact and other inquiries), to perform statistics, reach measurement and analysis (e.g., with marketing and analysis tools), so that we can better design and optimize content and functions, to technically manage and optimize the website and to close security gaps.

Legal bases for the processing of personal data

We only process personal data if we have a legal basis to do so. In the following, we will identify the legal bases in question individually in the context of the respective data processing operations. In general, we are always entitled to process personal data, if the person concerned has given its consent (see Art. 6 sec. 1 lit. a, Art. 7 GDPR) if we are obliged to fulfil contractual or pre-contractual obligations (see Art. 6 sec. 1 lit. b GDPR) if we have to fulfil other legal obligations (see Art. 6 sec. 1 lit. c GDPR) or if we safeguard our legitimate interests (see Art. Art. 6 sec. 1 lit. f GDPR).

Recipients of personal data

We may transfer personal data to processors or other third parties (e.g. hosting agencies, etc.) with whom we cooperate. We are entitled to do this if the data subject has consented to this (see Art. 6 sec. 1 lit. a, Art. 7 DSGVO), if we thereby fulfill contractual or pre-contractual obligations (see Art. 6 sec. 1 lit. b DSGVO), if we thereby fulfill a legal obligation (see Art. 6 sec. 1 lit. c DSGVO) or if we safeguard our legitimate interests (see Art. 6 sec. 1 lit. f DSGVO). We conclude a so-called data processing agreement with data processors in accordance with Art. 28 DSGVO, according to which they also undertake to comply with the rules of data protection.


This website is hosted on the servers of Hetzner Online GmbH. The hosting services used by us serve to provide the following services: Infrastructure and platform services, computing capacity, storage space and database services, security services and technical maintenance services, which we use for the purpose of operating this website. In doing so, we, or our hosting provider, process inventory data, contact data, content data, contract data, usage data, meta data and communication data of all users of this website. The legal basis for the use of hosting services is the protection of our legitimate interests in the analysis, optimization and the economic and secure operation of our website (see Art. 6 sec. 1 lit. f DSGVO). We have concluded corresponding data processing contracts with our hosting providers.

Access Data / Server-Logfiles

Based on our legitimate interest under Art. 6 sec. 1 lit. f GDPR, we collect data about every access to our website (so-called web server log files). The data processed includes IP address, time of retrieval, type of request, protocol, HTTP status, referer, browser type and version, operating system, and the message of successful retrieval. The data are used for statistical evaluations for the purpose of operation, safety and optimization of the offer. The data will be stored for security reasons (e.g. for the investigation of abuse cases) for a period of 7 days. The IP address is stored anonymously only. If a longer retention is required for evidence purposes, these will be deleted after the final clarification of the matter.


Furthermore, when you use our website, cookies may be stored on your computer. Cookies are small text files that make it possible to store specific information related to the device on the user’s access device (PC, smartphone, other devices). They serve the user-friendliness of websites (e.g. storage of login data), the collection of statistical data of the use of the website and for analysis in order to improve the website. Cookies cannot run programs or transmit viruses to your computer.

You can prevent the storage of all or only certain cookies by setting your browser accordingly in the security settings. Cookies that have already been saved can be deleted in the browser. In these cases, however, the use of the website may be restricted.

This website may use the following types of cookies:

  • Transient (temporary) cookies
  • Persistent (permanent) cookies

Transient cookies are automatically deleted when you close or log out of the browser. This includes, in particular, session cookies. These store a so-called session ID, which can be used to assign various requests from your browser to the common session. This allows your computer to be recognized when you return to our website.

Persistent cookies are automatically deleted after a predetermined duration, which may vary depending on the cookie. You can delete the cookies in your browser’s security settings at any time.

Both types of cookies may come from us (then “first-party cookies”) or from third-party providers (“third-party cookies”).

Such cookies, which enable the safe functioning of the website in the first place and such cookies, which only record the general usage behavior statistically (e.g. access to the website at all and the time of access), without merging user data across websites, without using external servers or services and without establishing traceability, we use on the basis of our legitimate interest in a secure and functional provision of the website as well as for statistical purposes to optimize our website in accordance with Article 6 sec. 1 lit. f GDPR.

The use of other cookies is based exclusively on your previously given consent in accordance with Art. 6 sec. 1 lit. a GDPR. Such cookies are usually used to optimize our offer as well as to develop and optimize individual marketing measures. You can give your consents for the cookies and tools in question voluntarily when you first visit our website.
You can change your decision at any time on our website.

Deactivation/opposition to cookies:

In general, you can object to the use of cookies for range measurement and advertising purposes via the deactivation page of the network advertising initiative ( and additionally the US website ( or the European website (
Furthermore, the storage of cookies can be prevented by setting this in the security settings of your browser. However, you may then not be able to use all the functions of this website.
These options apply to all cookies listed below that we use for this website.

MyFonts Counter

On this website, we use the web-based design service MyFonts from the service provider Monotype Imaging Holdings Inc, 600 Unicorn Park Drive, Woburn, MA 01801, USA (“MyFonts”). We use it to optimise the texts and backgrounds (so-called “fonts”) displayed on the site so that they are always presented to you in a legible and attractive manner. This works in such a way that your browser loads the fonts required for the presentation into your browser cache. On the basis of our contractual relationship, MyFonts is entitled to remuneration which is calculated on the basis of the number of hits on the website with said fonts. For this reason, we are contractually obliged to include a so-called tracking pixel on the website. This is a one-pixel image file that is stored on the website itself. This pixel-code collects the IP addresses of the visitors in order to count the number of different accesses (“hits”). The data is processed by MyFonts together with an anonymised project number and the page URL for the purpose of counting. For details of what MyFonts does with the data, please see their privacy policy at:

Google Analytics

We use the web-tracking tool Google Analytics ( of the company Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, imprint:
The parent company of this Irish-based company is: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter referred to as “Google”).

We only use Google Analytics if you have given us your express consent (Art. 49 sec. 1 lit. a GDPR) via the cookie settings of our website (Consent Tool). With your consent, your data will then be transferred not only to Ireland but also to the USA and thus to an unsafe third country. There currently are no EU adequacy decision or any other appropriate guarantees for the US. The protection of your data cannot be guaranteed in the destination country USA. There is currently no equivalent level of data protection in the US. Therefore, the transmission is associated with corresponding risks. In particular, there are no guarantees regarding the failure of access to your transferred data by public authorities. For example it cannot be ruled out that US authorities may access your data on the basis of Section 702 of the Foreign Intelligence Surveillance Act (FISA; a law that governs the United States’ foreign intelligence and counter-espionage services). In this context, we expressly point out that you, as an EU citizen, do not have an effective legal protection against the processing of your data by US authorities on the basis of FISA. If you give your consent, you do so in the knowledge of these risks, which you consciously accept as a result. You can revoke your consent at any time by means of the cookie settings within this privacy policy, in which you only accept essential cookies.

Individual cookie settings


Furthermore, we would like to point out that you can prevent the storage of cookies at any time by setting your browser appropriately. Further information in this context we have compiled, with regard to the most common browsers, below, but point out that this may limit the functionality of our website.

You can also download a browser add-on to disable Google Analytics at the following link: By installing the add-on, you prevent the collection and processing of the data collected by the cookie by Google. If you have given your consent and the storage of cookies in your browser is not prevented, your use of the website is analyzed by means of Google Analytics by the use of cookies. In this respect, we have concluded a corresponding data processing contract with the company Google. In general, the information generated by the cookies is transmitted to and stored on a Google server in the USA. We use Google Analytics with a code extension to ensure that your IP address is only processed in a truncated manner and that rough localization is possible, but that the connection of the data to a person cannot be made. It is possible to merge the IP address transmitted by your browser with other data from Google, e.g. with data from your Google account. We would like to point out that the data processing is mainly carried out by Google and not all data is anonymous. In addition, Google may link to other data on your part, such as the search history, personal accounts, usage data and any other data that Google has about you.

Here you can find information about your Google Account privacy settings:
With privacy settings, you can decide for yourself what data is stored in your Google Account. In individual cases, the unabridged (and therefore not anonymised) IP address is transmitted to the USA and truncated accordingly. Google uses the data provided to evaluate the use of the website, so that we have access to relevant statistics (e.g. about the activities on the website). Google itself uses this data for its own purposes, such as profiling. In addition to Google, this data is also accessed by public authorities.

We also use Google Analytics to analyze visitor flows across devices via a user ID. In addition, google can link to the usage data of other devices. In order to prevent cross-device capture by Universal Analytics, it is necessary to perform the opt-out on all devices with which you have accessed our website.


When contacting us (e.g. via contact form, e-mail or via our Facebook account), your details will be processed in accordance with Art. 6 lit.b GDPR in order to process the request and in the event that follow-up questions arise. Your data will be deleted as soon as we have fully processed your request.
We also point out the following:

As a pharmaceutical company, we are legally obliged to report requests that describe drug and medical device safety-related events, to document them and, if necessary, to report them to the competent authorities. This notification may also include personal information, such as your name, place of residence, health claims or the like, if you have disclosed it explicitly and voluntarily to us. In order to obtain further information, it may be necessary for URSAPHARM to contact you. The legal basis for this data processing is Art. 6 sec.1 lit. c GDPR together with Section 3 MPSV or Section 63 c AMG. Furthermore, for reasons of pharmacovigilance, we are obliged in this case to store your data for at least 5 years for testing purposes in accordance with the legal requirements. After the end of the legal periods, your data will be deleted or anonymized.

Your rights as data subjects

You can request information about the data stored about you at any time free of charge at the above address. In addition, under certain conditions, you may request the correction or deletion of your stored personal data. Furthermore, you may have the right to restrict the processing of your data as well as a right to the publication or transfer of the data provided by you in a structured, common and machine-readable format. If the processing of your personal data is based on your consent, there is also the right to revoke the consent at any time. This does not affect the legality of the processing carried out on the basis of consent until the revocation.

Right to object

You have the right to object at any time to the processing of your personal data, which is based on Article 6 sec. 1 lit. f) GDPR. In particular, an objection may be made to the processing for direct marketing purposes.

Right of appeal

You can also contact the above-mentioned data protection officer or a data protection supervisory authority with a complaint.

Transfer of data to a third country/outside the EU

If we transfer personal data to service providers outside the EU, we will only do so in accordance with Artt. 44 et seq. GDPR, i.e. in principle only if an adequate level of data protection has been confirmed to the third country by the EU Commission or if other adequate data protection safeguards (e.g. binding internal data protection rules or EU standard contractual clauses) are in place. Should we deviate from this exceptionally, we will always inform you in good time before the start of processing and start the processing only after your prior, explicit, informed consent (Art. 49 sec.1 lit. a GDPR).